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Chatbot Features

Chatbots Powered by OpenAI

Transform your customer service by harnessing one of the world's most sophisticated AI solutions. Accelerate issue resolution and fully automate your conversations in just minutes.

Chatbot Features
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Chatbot Features
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Automated Communication

When the chatbot identifies the correct answer, it automatically responds to visitors' messages. If it fails to retrieve the appropriate response, a human agent intervenes to take over the conversation.

  • Automated communication
  • Custom chatbot reply delay
  • Easy 30-second installation
  • Human-like conversations

Easy to Use

No Coding Skills Required

Seamlessly train OpenAI using your website's content.

Learn While You Build

Begin with a basic chatbot and, as you grow more confident, explore advanced features like contexts and entities.

Online Guides and Videos

Discover a wealth of online resources—tutorials, help guides, and videos—dedicated to OpenAI.

Benefits

Improve Workflows and Productivity

Leverage automation to relieve your agents from monotonous inquiries, streamlining workflows and boosting overall productivity.

Decrease Agents' Workloads

Bots handle approximately 30% of customer support inquiries, significantly reducing your team's workload and enabling them to focus on more complex issues.

Bots Run Your Website 24/7

Let your chatbot operate around the clock to reduce costs and save time, ensuring your website remains responsive day and night.

Become a Better Problem Solver

By delivering near-instant responses to user queries, chatbots enhance satisfaction and foster customer loyalty, making you a more effective problem solver.

Automatically Qualify Leads

Engage with potential leads in real time and capture essential user details seamlessly through natural, human-like chat interactions.

Increase Conversion Rates

Boost your conversion rates by harnessing your online presence with prompt, professional responses that drive engagement and encourage customer action.

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Human Takeover

Ultimately, our platform always remains under human oversight. If the chatbot is unable to provide an answer, you can easily take over the conversation. The system only notifies agents when absolutely necessary, using a variety of alert methods.

  • Multiple human take over methods
  • User confirmations
  • Notifications only when needed
  • Other options

Chatbot Training on the Fly

Boost your chatbot's efficiency with every conversation by updating its Q&A in real time. With just one click, agents can train both OpenAI and Dialogflow bots with fresh responses, while OpenAI automatically generates multiple question variations to further enhance performance.

  • OpenAI Enhancement
  • Multilingual training
  • Have your agents train the chatbot
Chatbot Features
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Chatbot Features
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Multilingual Chatbots

Automatically adjust your chatbot's language to align with your user's preferred language, creating a seamless multilingual experience. The chatbot can instantly translate incoming messages and reply in the user's language.

  • Real-time message translation
  • More than 50 languages
  • Language detection
  • Multilingual chatbots

Works with WhatsApp, Instagram and More

Integrate your chatbot effortlessly with leading messaging platforms like Facebook Messenger and WhatsApp, while enjoying full support for rich media messages on every channel.

  • WhatsApp
  • Telegram
  • Viber
  • Instagram
  • Messenger
  • More
Chatbot Features
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Chatbot Features
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Provide answers from external sources

Quickly add Q&A entries, enrich them using OpenAI's advanced AI, fetch real-time answers from external sources and APIs, trigger specific actions, and capture user details for targeted queries.

  • Provide answers from external sources
  • Actions on specific questions

Chatbot Flows

Leverage the flows feature to design structured interaction sequences where your chatbot leads users step-by-step through a series of questions and answers.

  • Collect user details
  • Send data via REST API
  • Send button lists
  • Set conditions
Chatbot Features
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Open AI
Chatbot Features
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Create Chatbots using Your Data

Experience a ChatGPT-inspired chatbot built for your data! Simply upload your documents or provide your website link and watch it come to life. Amplify its power by integrating it with Dialogflow and Google AI.

  • Train the chatbot with website crawling, XML sitemap parsing, and document uploads
  • Enhance its strength with Dialogflow and Google

Human Takeover

If OpenAI can't respond, utilize the human takeover function to transfer the conversation to a live agent.

Multilingual Chatbot

Make your chatbot multilingual in one click using the powerful Google AI's multilingual features.

Unlimited OpenAI Assistants

Add as many assistants as you wish and selectively activate them on specific areas of your website.

Real-time Data

The chatbot is capable of answering questions about real-time information such as latest news or recent events.

Spelling Correction

Detect and correct spelling mistakes in user questions automatically, providing a error-free question for Dialogflow.

Message Rewriting

Rewrite messages from agents and make them more friendly and professional, add greetings and more.

Smart Reply

Saves agents time by suggesting quick replies to agents' messages based on user messages.

Automatic Training

Automatically train the chatbot with your website content at regular intervals via cron job or API.

Fine Tune OpenAI

Adjust every setting of OpenAI and ChatGPT like temperature, custom models, frequency, and more.

Note Data Scraping

Extract data like URLs and contact details from the conversation and save them in notes with one click.

Prompt Editing

Customize your chatbot's vibe and provide useful information to answer user inquiries via prompt editing.

Replies to General Questions

If Dialogflow can't answer a question, OpenAI will provide an answer instead. You can also disable Dialogflow.

Open AI
Chatbot Features
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Create Chatbots with Dialogflow

Utilize Dialogflow to build chatbots that precisely handle both specific and frequently asked questions, as well as advanced SMAIBOT functions. Integrate it with OpenAI to seamlessly address queries that fall outside Dialogflow's capabilities.

  • Add custom questions and answers
  • Integrate it with OpenAI

Chatbot Actions

Empower your chatbot to act on behalf of users—whether it's sending emails, opening articles, switching departments, or executing other tasks—to streamline processes and enhance user experience.

  • More than 10 actions available
  • Allow the chatbot to act on behalf of the user
Chatbot Features
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Chatbot Features
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Rich Messages

Our chatbot works just like a human agent! It can easily send attachments, media, and rich messages, which are simple to create and integrate into its responses.

  • Rich messages as shortcode
  • 10+ rich message types
  • Attachments and media

Ready-To-Use Dialogflow Templates

Building your first chatbot can be daunting, but Dialogflow simplifies the process by offering a range of ready-made templates designed to handle common questions.

  • More than 45 templates
  • Automatic replies to general questions
Chatbot Features
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Chatbot Features
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Knowledge Base

Empower your chatbot with extra knowledge to enhance its abilities. It will automatically leverage your SMAIBOT articles and Knowledge Base Q&A to deliver smarter responses.

  • Google Assistant
  • SMAIBOT articles
  • Dialogflow Knowledge Base

Analytics

Monitor unanswered user queries, track your total chatbot interactions, analyze sentiment, and much more. With data always within reach, you can continuously fine-tune your chatbot for daily improvements.

  • Vast set of reliable reports
  • Sentiment Analysis
  • Check missing user questions
  • Total number of chatbot chats
Chatbot Features
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Chatbot Features
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Google Search and Spelling Correction

Empower your chatbot to effortlessly search for answers on Google and your website while automatically correcting any spelling errors in user queries. Everything works seamlessly and automatically.

  • Chatbot replies from Google and your website
  • Correct misspelled user questions

Support for Dialogflow CX and ES

All the Dialogflow features listed on this page are available for both Dialogflow CX and Dialogflow ES.

More Features

Explore the groundbreaking Dialogflow features below—each one crafted to elevate your chatbot's performance and turn it into something truly remarkable.

Email and text messages support

Automatically respond to user emails and SMS messages when the appropriate answer is available.

Free to Use

Dialogflow is free for most users—only enterprises with extremely high traffic require a premium plan.

Machine Learning

Utilizing advanced machine learning, Dialogflow comprehends user inputs and effortlessly extracts structured data.

Natural Language Processing

Built on extensive domain expertise and big data, Google's Dialogflow NLP stands among the world's most sophisticated language processors.

Sentiment Analysis

Dialogflow evaluates sentiment scores and magnitudes to accurately gauge user emotions and identify frustrated users.

Entity Detection

With robust entity recognition capabilities, Dialogflow extracts structured data from user inputs, understanding questions as a human would.

Speech Recognition

Leverage state-of-the-art speech recognition from OpenAI and Dialogflow to capture and process voice messages with high accuracy.

Automated Training

The chatbot continuously improves by learning from human interactions, automatically refining its responses over time.

Why Dialogflow and OpenAI? Why Not an In-House Solution?

Top-notch chatbots are driven by authentic artificial intelligence—a feat that only a handful of global leaders can achieve. Rather than competing, we collaborate with these pioneers. We believe that bots should be both intelligent and self-reliant, which is why we harness the power of Google's Dialogflow and OpenAI.