Last updated: 03.03.2025

This Privacy Policy explains what information SM AI BOT collects about you and why, how we use that information, how we share it, and how we handle the personal information created, inputted, submitted, posted, transmitted, stored, or displayed by you, your agents, and end-users when accessing and using our Services. For the purposes of this Policy, our "Services" refer to the chatbot application SM AI BOT provided by SIMURGH MEDIA LLC (simurgh.media), and our "Website" refers to https://www.smaibot.com and its subdomains. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our Services or Website constitutes your agreement to be bound by any changes to this Policy. If you do not agree with the terms of this Policy, please discontinue using our Services and Website.

1. Scope

This Policy explains what, how, and why SM AI BOT collects personal information when you visit our Website or use our Services. The personal information collected and used by SM AI BOT, and its subsidiaries and affiliates, is strictly limited to the purposes for which our users interact with our Services as described herein.

2. What is Personal Information?

In this Policy, personal information means any information relating to an identified or identifiable natural person, business, or legal entity. An identifiable person is one who can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural, or social identity. Except as provided below, SM AI BOT does not sell, rent, or lease any personal information to third parties; however, we reserve the right to update our practices in the future.

3. Information We Collect

a. Information You Provide

• User-Submitted Data: When you interact with SM AI BOT, you may provide information such as your name, email address, and any other details you voluntarily share through the chatbot interface.
• Transactional Data: If you sign up for notifications or other communications, your email address and related contact information may be collected solely for those purposes.

b. Conversation Data

• Chat Interactions: SM AI BOT processes the content of your conversations to generate responses and improve service quality. This conversation data is stored securely and used only for troubleshooting, analytics, and enhancement of our Services.

c. Automatically Collected Data

• Technical Information: Like most websites, we automatically collect certain technical information when you visit our Website. This includes your IP address, browser type, device information, referring pages, and pages visited. This data is stored in our log files for system monitoring and to improve our Services.

4. How We Use Your Personal Information

We use the personal information we collect for various purposes, including to:

• Provide and Enhance Services: Enable you to access and use SM AI BOT.
• Communicate: Process your inquiries, support requests, and send notifications or updates.
• Improve User Experience: Analyze usage trends and data to enhance the functionality and performance of our Website and Services.
• Ensure Security: Monitor and protect our systems against fraudulent or unauthorized activities.
• Comply with Legal Obligations: Fulfill any legal requirements or requests by regulatory authorities.

5. Data Sharing and Third-Party Integrations

• No Sale or Rental: We do not sell, rent, or lease your personal information to any third party.
• Third-Party Services: SM AI BOT may integrate with external services to extend functionality. In such cases, the necessary information is shared with these services in accordance with their privacy policies and only for the purpose of delivering our Services.
• Legal Requirements: We may disclose your information if required by law or to protect our rights, safety, or property.

6. Data Retention and Deletion

• Retention: Your personal information is retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law.
• Deletion Requests: You may request the deletion of your personal data at any time by contacting us at [email protected]. We will process your request and remove your information within a reasonable timeframe, typically within 7 days of receipt.

7. Data Storage and Security

• Secure Storage: Your information is stored on secure servers maintained by SM AI BOT. We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
• Access Controls: Access to our databases is strictly limited to authorized personnel only.

8. Cookies and Tracking Technologies

• Use of Cookies: Our Website may use cookies and similar tracking technologies to enhance your experience, manage sessions, and gather usage data.
• Managing Cookies: You may control or disable cookies through your browser settings; however, please note that doing so might affect certain functionalities of our Website.

9. Analytics

We may use third-party analytics tools to collect information such as your IP address, device type, and browsing behavior when you use our Website and Services. This data is used solely for internal performance analysis and to improve our Services.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When changes are made, the "Last updated" date at the top of this Policy will be revised. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or comments regarding this Privacy Policy or our privacy practices, please contact us:

• By Email: [email protected]
• By Postal Mail: 1111B S Governors Ave STE 23849 Dover, DE 19904